Frequently Asked Questions

FAQ

Who is ZenResolve?


ZenResolve is a third-party collections company. Other companies contract with us to collect outstanding debts on their behalf.

Are you like other collection companies?


Definitely, no. There’s a whole section about this on our “About” page. It’s worth a read. You might even enjoy it.

There's been a mistake. This isn’t my bill!


We understand that it can be super stressful when someone else’s bill lands on your digital doorstep. If you think a bill has been incorrectly attributed to you, go to your Account Page and select “Dispute all/part of this bill.” Follow the prompts from there.

I can’t pay right now. What should I do?


Start by taking a few deep breaths. There’s no cause for alarm because you don’t have to pay off your entire balance right away. Go to your account page and select “Set up a payment plan.” You’ll be given multiple options for setting up a payment plan, including delaying your start date by as much as 45 days. If you have extenuating circumstances and need additional flexibility, please contact our Customer Advocates for assistance: 1-800-225-1375.

What forms of payment do you accept?


We’d love to accept positive thoughts and kind words, but we’re a collections company. If you’re going to pay your entire balance, you can use ACH, debit cards, cashier’s checks and money orders. If you choose to set up a payment plan, you’ll be able to use ACH or debit card payments.

Where is ZenResolve located?


ZenResolve is located at 11201 N. Tatum Blvd. Ste 300, PMB 9612, Phoenix, AZ 85028.

Do you have any human beings I can talk to?


Of course we do, and they’re all really awesome people. Even though we’ve built ZenResolve to be minimally invasive and ultra-efficient by utilizing technology, we understand that sometimes people just want to talk to an actual human when they need help. You can find friendly, helpful humans here: 1-800-225-1375

   Customer Service

We are outside of chat hours, but if you email us at customerservice@zenresolve.com we'll be happy to help you.