Who is ZenResolve?
ZenResolve is a third-party collections company. Other companies contract with us to collect outstanding debts on their behalf.
Are you like other collection companies?
Definitely, no. There’s a whole section about this on our “About” page. It’s worth a read. You might even enjoy it.
There’s been a mistake. This isn’t my bill!
We understand that it can be super stressful when someone else’s bill lands on your digital doorstep. If you think a bill has been incorrectly attributed to you, go to your Account Page and select “Dispute all/part of this bill.” Follow the prompts from there.
I can’t pay right now. What should I do?
Start by taking a few deep breaths. There’s no cause for alarm because you don’t have to pay off your entire balance right away. Go to your account page and select “Set up a payment plan.” You’ll be given multiple options for setting up a payment plan, including delaying your start date by as much as 45 days. If you have extenuating circumstances and need additional flexibility, please contact our Customer Advocates for assistance: 800-225-1375.
What forms of payment do you accept?
We’d love to accept positive thoughts and kind words, but we’re a collections company. If you’re going to pay your entire balance, you can make an online payment with your debit or credit card or have the amount withdrawn from your bank account via an ACH payment. You can also mail in a cashier’s checks or money order. If you prefer to set up a payment plan, you can pay via credit or debit card or by an ACH payment from your bank account.
Where is ZenResolve located?
ZenResolve is located at 2770 Mission Rancheria Rd. #315, Lakeport, CA 95453
Do you have any human beings I can talk to?
Yes, and they’re all really awesome people. Even though we built ZenResolve to be minimally invasive and ultra-efficient by utilizing technology, we understand that sometimes people just want to talk to an actual human when they need help. You can find friendly, helpful humans Monday through Thursday from 7 a.m to 3:30 p.m and Friday from 6 a.m to 2:30 p.m MST at 800-225-1375.